Refund Policy

Returns

We want you to be completely satisfied with your online purchase. Therefore, we offer a 14-day return period from the date of delivery.

RETURN POLICY

We want you to be completely satisfied with your online purchase.

If for any reason you change your mind, you can return the product within 14 days of receipt. We offer refunds, exchanges, and store credit under the following conditions:

RETURN STATUS

Goods must be returned in their original condition, unused, unaltered, unwashed, and with tags attached. If goods are returned despite these conditions, the return will be sent back to you at an additional cost.

REFUNDS

Full-priced products are eligible for a full refund.

MORE PRICES

Full-priced products are eligible for a full refund.
... SALE PRODUCTS

Products on sale or purchased during a flash sale or promotion can only be returned for store credit or exchange.

FINAL SALE

Products marked as "final sale – no returns or exchanges" are not returnable. Any returns not in accordance with this policy will incur additional charges.

PROMOTIONAL CODE

Orders placed using a promotional code offering a discount (excluding the 10% welcome offer) can only be returned for store credit or exchange.

SWIMWEAR

All swimwear must be tried on over underwear. The hygienic protective strip must remain in place and will not be accepted if removed or altered. GIFT CARD

Gift cards are non-refundable.

RETURNS

We recommend trying all products upon receipt so that they can be returned within the designated timeframe.

Initial shipping costs are non-refundable, and return shipping costs are the responsibility of the customer. baliiwind.com is not responsible for undelivered return shipments. We encourage you to return products via registered mail or a trackable shipping method, as responsibility for returned packages rests with the customer until they are received by baliiwind.com.

RETURN PROCESSING TIME

We strive to process refunds daily, but please be patient as it may take 3-5 business days to process your return. You will receive an email confirming that our team has received your return, and another email once it has been processed.

DEFECTIVE PRODUCTS

We apologize for any inconvenience caused by receiving a defective product. Please contact our customer service team at support@baliiwind.com, providing your order number and attaching photos showing the problem. We will help you resolve the issue as quickly as possible.

NEED HELP?

• support@baliiwind.com