FAQ
COVID-19 UPDATE
Our priority is the health and safety of our employees and customers. Therefore, we have completely redesigned our production and distribution center to ensure compliance with social distancing recommendations and personal protective equipment guidelines.
What does this mean for you?
Order processing times may be longer. It usually takes 6-12 business days*, but this may vary due to the COVID-19 situation, government decisions, and their impact on our operations. Processing times may also be longer during holiday periods.
We will notify you as soon as your order is shipped or if we anticipate any difficulties in fulfilling it.
You can cancel your order and receive a full refund. We have updated our return policy so you can cancel any undelivered order at any time and receive a full refund.
Thank you for your patience and understanding as we work together to navigate this situation.
Thank you so much for your support!
*Please note that weekends and holidays such as New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas are not considered business days.
FREQUENTLY ASKED QUESTIONS
HOW CAN WE CONTACT YOU?
We are available 24/7 on our website or by email at support@baliiwind.com.
HOW MUCH DOES DELIVERY COST?
WHAT PAYMENT METHODS ARE ACCEPTED ON baliiwind.com?
Currently, we accept credit card and PayPal payments. If you would like to use a different payment method, we will gladly accommodate your request!
For details, please contact us directly at support@baliiwind.com.
ARE ONLINE PURCHASES ON support@baliiwind.com SAFE?
Absolutely! We use GeoTrust's Secure Socket Layering (SSL) encryption protocol, which ensures the secure transfer of personal data over the internet. We do not store any credit card information and do not share users' personal data with third parties.
If you still have concerns about placing an order, please contact us at support@baliiwind.com, and we will contact you to offer an alternative payment method!
HOW DO I CHANGE OR CANCEL MY ORDER?
If you wish to change your order, please contact us at support@baliiwind.com within 8 hours of placing your order. After this time, we will not be able to make any changes.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, we will send you an email with a tracking number. If you have not received this email, please contact us at support@baliiwind.com.
What is a pre-order product? Can I cancel a pre-order?
A pre-order product is a product that you order before it is in stock. You can cancel your order until it is fulfilled. To cancel your order, please send us an email to support@baliiwind.com.
I ordered a set that was available for pre-order. Will it be shipped separately?
We ship your order as soon as all products are available. If you would like to receive the available products before the pre-order items are ready, please contact us at support@baliiwind.com.
What is your return policy?
We offer a 14-day hassle-free return policy.
Products must be in their original condition, with the return label and security seal intact. Products must not be used, washed, or altered.
Unfortunately, we cannot accept returns that do not meet the above requirements.
baliiwind.com offers a full refund (product price excluding shipping costs).
All returns can be sent to our return warehouse in the United States.
HOW TO SUBMIT A RETURN REQUEST?
Submitting a return request has never been easier!
We offer a 14-day hassle-free return policy. To return a product, please send an email to support@baliiwind.com using the email address used for your order within 14 days of receiving your shipment.
Please note that we do not refund the original shipping costs for returned products, except for defective products. We also do not refund return shipping costs.
Upon receiving the goods, we will send you a new product or issue a refund (excluding shipping costs).
We are not responsible for the loss of returned products. We recommend sending returns by registered mail and keeping a copy of the tracking number.
WHAT TO DO IF THE RECEIVED PRODUCT IS DAMAGED OR DEFECTIVE?
We do everything in our power to ensure the highest quality of all goods sold. However, if you have a problem with a defective or damaged product, please write to us at support@baliiwind.com so we can investigate the matter as quickly as possible!